Shipping & Returns
Everything you need to know about how your items will get to you.
Processing & Tracking
Orders are typically processed and shipped within 3-5 business days. During busy periods, processing may take slightly longer. You’ll be notified if there are any delays.
All items are sent with tracking and insurance. You’ll receive tracking information via email once your order ships.
Canada Domestic Shipping
We ship via Intelcom/Dragonfly within Canada if possible. If not available, we use Canada Post. Most orders arrive within 3-7 business days after shipping.
- Journals and journal sets: Free shipping.
- Bookmarks: $6.99 CAD, or free on any order of $35 CAD or more.
United States Shipping
We ship via USPS, Fedex, or UPS. Most orders arrive within 7-10 business days after shipping.
- Journals and journal sets: $9.99 USD, plus $1.99 for each additional journal.
- Bookmarks: $4.99 USD. Bookmarks ordered with a journal ship at the journal rate.
We use a courier to cross the border with our packages into the US and process through customs. Because of this, your shipping fee already includes any fees, duties, and taxes. No additional fees will be incurred at delivery. Once your package is in the US, the package originates in Montana.
Returns
We want you to be happy with your purchase. If you’re not satisfied, you can return unused items within 30 days of delivery for a full refund.
- Contact us at hello@arcandmark.com within 30 days of receiving your order.
- Items must be unused and in original condition.
- Ship the item back to the address we provide.
- You’re responsible for the return shipping costs.
Refunds are processed within 5-7 business days of receiving the returned items.
Please note: Custom or personalized items cannot be returned or exchanged unless the items arrive damaged or defective.
Exchanges
If you’d like to exchange an item for a different design or product, contact us at hello@arcandmark.com. We’ll work with you to arrange the exchange. You’re responsible for return shipping costs.
Damaged or Defective Items
If your order arrives damaged or isn’t right, contact us at hello@arcandmark.com within 30 days, with photos. We’ll send a replacement or issue a full refund, including original shipping costs. There’s no need to send anything back.
Lost or Stolen Packages
Once an item is marked as delivered by the carrier, we’re not responsible for lost or stolen packages. If your tracking shows delivery but you haven’t received your order, contact the carrier first. If the issue isn’t resolved, reach out to us and we’ll do our best to help.